CUSTOM CAKE ORDER POLICY
ALL CAKE ORDERS REQUIRE 1-2 WEEK ADVANCE NOTICE & DEPOSIT
Cake design/style and number of servings will determine the amount of time needed. Deposit must be received within required amount of time to be placed on our schedule. Orders placed within 1 week of date needed may incur an additional Rush charge. If you would like delivery, order must be confirmed at least 1 week prior to delivery date.
Custom Novelty Cake orders cannot be accepted 2-3 days before date needed Some exceptions may apply - Rush charge may apply to all orders accepted within 5 days of date needed. (Charges start at $10)
ALL DESSERTS ARE MADE BY APPOINTMENT ONLY.
UNFORTUNATELY WE DO NOT HAVE PRE-MADE CAKES & DESSERTS
Our goal is to ensure that all of our customers enjoy fresh from the oven quality cakes and desserts
Cake pricing varies based on the flavor, filling, serving size, and design of each individual cake. The more complicated the cake is, the more a cake costs. Buttercream icing is typically cheaper than fondant icing and elaborate shapes and detailing also raise the price. Remember that in order to get an exact pricing on a Wedding cake or Grooms cake, a consultation is needed. This will greatly benefit you as the client. Consultations are an opportunity to work together to provide you with the perfect cake for our special day.
There is a 35% non-refundable deposit due within given amount of time to placed on our schedule. If you need to reschedule a 72-hour notice is required as well as the new date of cake order. We cannot guarantee that the subsequent date will be available for your event. Deposits can be made, online, in person by appointment only.
If you cancel your cake order after full payment has been made within time period allotted, you will be refunded your money, less the cost of all supplies already purchased, labor, any incurred expenses and the deposit for the date.
TERMS, POLICIES & CONDITIONS
Your initial deposit reserves your event date and is non-refundable. Some exceptions may apply. We must receive the balance by the due date indicated (within one week if delivery) or contract is null and void and additional funds paid will not be refunded.
The final date for any changes of size, style or flavors of the cake is one to two weeks before the date of delivery. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Delivery charges depend on distance of venue from shop and setup is (free for the first 15 minutes. $25 for each additional 1/2 hour).
We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table and optimal room temperature of 70 degrees or below. Cakes should be kept refrigerated if event startup is more than 30 minutes after setup.
If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Easley Done Desserts' possession.
WOR (Waiver of Responsibilty) must be signed by parties to authorize release of cake/dessert item(s) to responsible party.
Cakes contain real butter and dairy products, icing will melt if not kept at optimal temperature of 70 degrees or below. Cakes should be kept refrigerated if event startup is more than 30-45 minutes after setup.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. We are not responsible for any adverse reactions if notification of food allergies is not given.
If flowers are provided by an outside source.. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Performance of this agreement is contingent upon the ability of Easley Done Desserts & More to complete. The agreement and is subject to; accidents, Acts of God, and other causes beyond our control.